🏢 Sienna Charles LLC
📍 remote · Remote
💰 Competitive salary
⏰ full-time
Headquarters: New York Key ResponsibilitiesCustomer Service Leadership- Oversee and coach the CS team day-to-day, ensuring high-touch, accurate client support.- Establish clear service standards and ensure the team consistently meets them.- Handle escalations directly and resolve issues with urgency and professionalism.- Audit service quality, identify gaps, and implement fixes immediately.- Lead ongoing training, expectation-setting, and performance management.- Maintain up-to-date SOPs that re...
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