🏢 Sienna Charles LLC
📍 remote · Remote
💰 Competitive salary
⏰ full-time
Headquarters: New York Key ResponsibilitiesCustomer Service Leadership- Lead and coach the CS team day-to-day and ensure high-touch, accurate client support.- Handle escalations directly and resolve issues quickly.- Audit service quality and correct gaps immediately.- Update and enforce SOPs so the team operates consistently at a high standard.Operational Execution- Translate the CEO’s vision into clear plans and own their execution.- Build new processes, checklists, and workflows that scale as ...
View Full Details on BairdHunt →Posted on BairdHunt - Bringing the best tech jobs to one place